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HomeMoneyTalkTalk down: hundreds of customers left without internet while working from home

TalkTalk down: hundreds of customers left without internet while working from home

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TALKTALK went down leaving customers unable to access the internet.

According to downdetector.com, complaints started at around 8am on Wednesday (January 12).

Users reported issues getting online


Users reported issues getting onlineCredit: Alamy

Hundreds of reports about the outage were recorded, with email and internet services appearing to be affected in several locations across the country.

The issue now appears to be resolved according to downdetector, which monitors services at major companies.

One customer complained: “Looks like the internet is disconnecting randomly for the last 30 minutes. When will this be fixed?”

Another said: “I can login when on 4G mobile data but not with Internet. Are there Internet issues. My daughter has online Uni lessons later and will need Internet!!”

TalkTalk said earlier it was aware of an issue with email but not internet or phone, despite some customers saying they can’t get online.

A spokesperson said: “We’re aware that some customers may be experiencing issues with their TalkTalk webmail account.”

“We’re sorry about this and our engineers are working hard to fix the issue as soon as possible.”

Millions of Brits now rely on home broadband services because they are working form home because of the coronavirus pandemic.

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TalkTalk has over 4million customers using internet services at home.

Customers said they were struggling to access their TalkTalk email. A frustrated user said: “Can’t get into email still, any updates please?”

Another tweeted: “Can’t access emails this morning on any device. Error message LG0005. Please help.”

TalkTalk customers can check if there are issues using the company’s service checker online.

It said this morning that there were problems accessing email, but now says there are no problems reported.

A message read earlier: “We’re aware that some customers are unable to access their email. We’d like to apologise for the inconvenience caused and assure you that we’re investigating the issue as a priority.”

But it said there have been no reported issues with broadband.

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TalkTalk also tweeted about the issue in an update to customers before the problem was fixed and said: “We’re aware of some customers having issues accessing TalkTalk webmail on desktop and mobile across different browsers.

“Customers who do not use an Adblocker are being affected.”

Can I get compensation for a broadband outage?

If you’re suffering issues with your internet, call or mobile services then you may be entitled to compensation.

You’ll need to make sure you report the outage so your provider is aware of the problem, but then you will likely be entitled to compensation automatically.

The Automatic Compensation Scheme means broadband and landline customers get their money back from their provider when things go wrong.

You don’t have to ask for it, and it should just be given to you automatically.

Internet firms usually pay out £8 for each day that broadband and phone service is not repaired after two full days of no service.

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This post first appeared on thesun.co.uk

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